Good to know
Terms and conditions
Terms for business use of Sovado, your subscription, data protection and the use of public salon information.
1. Provider and scope
Sovado is a brand and product of GRW Digital, registered with the Dutch Chamber of Commerce under number 42042001. Postal address: De Haar 55, 7823 CT Emmen, the Netherlands. This is a postal address only, not a visiting address. Email: info@sovado.nl. Company website: grwdigital.nl.
These terms are intended for salons, practices and other businesses using Sovado for business purposes. The salon means our business customer; salon clients means its customers or patients. An authorised representative enters into the agreement on behalf of the salon.
If provisions conflict, the agreed quotation or order confirmation takes precedence over these terms. The data processing agreement takes precedence for personal data processed on the salon’s behalf. Mandatory law always applies.
2. Agreement, plan and trial
The selected plan, features, any add-ons, price, billing period and duration are displayed before ordering or agreed in writing. These terms must be available to read and save before the agreement is concluded. Merely visiting the website does not constitute acceptance.
The offered trial lasts 14 days unless stated otherwise in advance. A paid subscription requires a clear order for a paid plan; expiry of a free trial does not itself constitute a payment instruction. Website examples and demonstrations do not make actual bookings or payments.
3. Prices and payment
Business prices exclude VAT unless stated otherwise. Charges for extra staff, add-ons, usage and external services are disclosed separately before activation. The agreed billing and payment terms appear in the order, agreement or invoice; an invoice cannot unilaterally change previously agreed terms.
Report a disputed invoice with an explanation to info@sovado.nl. If payment is overdue, we first send a reminder allowing a reasonable period to remedy it. Statutory commercial interest and reasonable statutory collection costs may then apply. Suspension must be proportionate to the breach and must not exclude statutory data export rights.
4. Responsible use
The salon provides accurate account details, appropriate access permissions and careful management of credentials. The salon determines what information it enters and is responsible for its lawfulness, accuracy and necessity. Report suspected misuse or a security incident promptly to info@sovado.nl.
The platform must not be used for unlawful messages, spam, infringement of third-party rights or disruption of systems. The salon remains responsible for its treatments, prices, agreements with salon clients, tax records and its own information and consent obligations. Sovado does not provide medical advice.
5. Services and integrations
GRW Digital uses reasonable care to operate the service and provide appropriate support. Specific availability or recovery commitments apply only if separately agreed. Maintenance, updates and incidents may affect availability. We inform the salon in good time of foreseeable significant interruptions.
A selected integration may require an external account and incur additional charges or provider terms. We disclose this before activation. An external outage does not exclude responsibility for our own failures. Automated or AI-assisted results may be inaccurate; check results that affect appointments or salon clients.
6. Salon data and personal data
The salon retains its rights in the information it provides. GRW Digital receives only the rights necessary to provide the agreed service and for the narrowly defined use of public salon information below. Storing information does not give us general ownership or usage rights.
For personal data of salon clients, patients and staff that we process on the salon’s behalf, the salon is generally the controller and GRW Digital the processor. This processing requires an agreement under Article 28 GDPR covering instructions, confidentiality, security, subprocessors, data breaches, assistance with privacy rights, audits, and deletion or return.
Health or treatment information may be entered only if the salon has a valid legal basis and, where required, an exception for special-category data, and the agreed service supports that processing. GRW Digital does not use salon client or patient data for its own advertising, customer references, public listings, sale of databases or training general-purpose AI models.
7. Public salon information and discoverability
Public salon information means only information the salon makes available for publication: trading name, logo, public business description, business website, public services, opening hours and a business location or town explicitly designated as public. A billing address, home address, private email address or internal contact detail does not automatically become public profile information.
To the extent that the salon holds the required rights and this provision has been validly agreed, it grants GRW Digital a non-exclusive, royalty-free and revocable licence to display and technically adapt that public business profile information in public salon directories, listings and booking platforms operated by GRW Digital. The purpose is to make salons discoverable and comparable and direct visitors to their profile, website or booking option.
Before first publication, we inform the salon about the relevant listing, the information and how to request correction or opt out. This licence does not replace a GDPR legal basis: information identifying a natural person is published only on a separately established lawful basis and, where required, with prior specific consent. We do not use client lists, patient data, appointments, revenue, payment information, staff records or internal notes for this purpose.
The salon may withdraw this licence at any time free of charge by emailing info@sovado.nl. We stop new use and remove publications under our control without undue delay. This does not affect normal use of Sovado. Publication for a different independent operator, sale of profile databases or a materially different purpose is not covered by this provision.
8. Salon name and logo as a customer reference
Subject to the same conditions on rights, valid acceptance, withdrawal and personal data protection, we may use the trading name and logo supplied by the salon for public use to identify it as a business customer of Sovado on our websites, social channels, presentations or other GRW Digital promotional materials for Sovado.
We do not imply an endorsement, review or partnership that does not exist. Quotes, portraits, case studies, results and confidential business information require a separate agreement. After the customer relationship ends, we do not present the salon as a current customer. Correction or termination of reference use can be requested free of charge at info@sovado.nl.
9. Messages and marketing
Necessary service messages, such as invoices, security notices and information about your agreement, form part of the service. Electronic advertising is separately subject to the GDPR and the Dutch Telecommunications Act. Acceptance of these terms is not consent to newsletters, advertising tracking or unrestricted marketing.
We send advertising emails only with prior consent or under the statutory exception for our own similar services to existing customers. That exception requires, among other things, that the address was obtained during a sale and that an opt-out was offered at collection and in every message. Each advertising message identifies GRW Digital as the sender and provides an easy, free way to unsubscribe.
10. Changes, cancellation and data export
Duration, any renewal and cancellation arrangements are clearly specified before ordering. You can cancel through subscription settings or at info@sovado.nl; we confirm the end date. A longer term or renewal applies only if validly agreed. Statutory switching and cancellation rights remain applicable.
We give advance notice of material changes to prices, functionality or terms in a form you can save. A materially adverse change allows you to terminate without charge before it takes effect, without limiting any broader statutory protection. Merely publishing new website text does not establish a new marketing or publication purpose.
Before termination, we agree how you can obtain exportable data in a usable format, what assistance is required and when active data and backups will be deleted. The data processing agreement and mandatory switching and data transfer rules govern this process. A tax retention obligation for our own invoices does not entitle us to retain all salon client data.
11. Intellectual property and liability
Rights in Sovado software, design and documentation remain with GRW Digital or its licensors. The salon receives a right to use the agreed service for the duration of the agreement. This does not limit its rights in its own data, brand or logo.
In the event of an attributable breach, the relevant party is first given a reasonable opportunity to remedy it following clear written notice, insofar as remedy is possible. Each party takes reasonable steps to limit damage. To the extent permitted by law, our liability for direct loss per related event is limited to the fees paid for Sovado during the twelve months preceding that event.
This limitation does not apply to intent or deliberate recklessness by our management, personal injury or death, or liability that cannot be limited under mandatory law. Data subjects’ compensation rights under the GDPR are not limited. An outage is not automatically force majeure; the question is whether the cause is attributable to the party under law and the agreement.
12. Complaints, governing law and contact
Send questions, complaints, corrections or a request to stop marketing or reference use to info@sovado.nl. Identify your salon and the subject, but do not include client or patient records unless necessary. We first try to resolve the matter together.
Dutch law governs the agreement, without prejudice to mandatory legal protections. Disputes are submitted to the court with jurisdiction under applicable law. If a provision is invalid, the remaining provisions continue to apply insofar as reasonable and legally permissible.