The answer
Check the payment attempt's status before asking the client to pay again. The built-in terminal integration is intended for supported SumUp terminals.
How it works
- Check the payment attempt's status in Sovado and what the terminal displays.
- Check the connection and whether the correct SumUp account and terminal are paired.
- If the status is unclear, check the original attempt first. Do not immediately start another payment.
- If the problem continues, note the amount, time and error message for support.
Good to know
More about SumUp payment terminals The terminal and SumUp charges are separate from your Sovado subscription. Not every existing card machine is supported.