The answer
First check the payment history and status under Sovado invoices. Outstanding, pending and failed are different statuses.
How it works
- Open Settings and go to Sovado invoices. Find the relevant subscription payment.
- Check its status. If Complete payment is available, you can continue the existing payment process.
- Under Subscription, check for a message about your payment method or missing billing details.
- Has money been deducted but the status remains unclear? Send the amount, date and payment reference to support before paying again.
Good to know
This explanation concerns payments from your salon to Sovado. Client payments are in Checkout or the relevant payment module.