The answer
A time is only bookable when the service, team member, location and available time fit together. Existing appointments and buffers also count.
How it works
- Check that the service is active and assigned to a team member who can provide it.
- Review the salon's opening hours and the selected team member's schedule. Also check absences and special days.
- Check that the full treatment duration, including buffers and extra services, fits into the available space.
- Go through booking again with the same service, team member and date. If the problem continues, send that combination to support.
Good to know
More about Calendar & online booking An empty area in your calendar is not always long enough for the entire booking.