Why isn't my client receiving a message?

The answer

First check the address or phone number, sending settings and message type. Marketing messages also depend on consent and unsubscribes.

How it works

Check contact details in the client profile and ask the recipient to check their spam folder too.
Check that the relevant module and sending are active and configured. SMS requires sufficient credit.
For a campaign or automation, review the selected recipients, schedule and conditions. Check marketing consent and unsubscribes.
When contacting support, include the message type, time and displayed status. Do not repeatedly send the same message without checking its status first.

Good to know

Selecting an audience does not mean every member may receive a marketing message.